Q. The MN Series currently come with AT&T. Are there any plans to have a Verizon model?
A. Yes. The new MN02-LTE-M-AV model works both with AT&T and Verizon on the same device.
MN02-LTE-M-AV is available for sale.

Q. Why do I have to turn on Opening and Closing reports in my panel?
A. Opening and Closing reports tell your remote app, RControl, the status change of your panel. The Open/Close signals must be enabled every time you want to allow remote Arming/Disarming. Once the device is synched with the RControl App you can disable the Open/Close reporting if needed.

Q. Can I adapt the communicator for listen in?
A. No, this communicator is a data only device.

Q. Can I install this on a self contained 9 volt system?
A. No, currently this device runs on 12 VDC. However, you can use a separate 12 VDC power supply.

Q. How do I know I have good signal strength?
A. If your MN Series communicator’s red light is on solid, or the green light next to the (+) terminal block of the MQ Series communicator is on solid – your signal strength is good.

Q. I have had trouble getting a key switch to work?
A. Some panels require the key-switch zone to be used with a resistor. Strap your resistor across COM and your zone. Put your orange wire on the zone.

Q. My DSC 832 isn’t sending signals?
A. The 832 does not have automatic Contact ID signals. You must manually program the Contact ID for all the reporting zones that you want. There is a Contact ID manual on the programming page.